Privacy Policy for the-snakes.com
1. Introduction
At the-snakes.com (“we,” “our,” or “us”), we are deeply committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal data when you interact with our website and related services. We prioritize transparency, data protection, and compliance with relevant privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Your trust is vital to us, and we strive to manage your data with integrity and discretion at every stage of your interaction with the-snakes.com.
2. Scope of Policy and Role as Data Controller
This Privacy Policy applies to all visitors, users, and others who access or use the website located at the URL https://the-snakes.com. We act as the data controller in relation to the personal data processed through the website. This means we determine the purposes and means of processing your personal data, in accordance with applicable laws.
3. Categories of Personal Data Processed
We may collect and process various categories of personal data depending on your interactions with the site:
a. Usage Data
Includes information regarding how you access and use the website, such as your IP address, browser type, device identifiers, session information, pages visited, referring URLs, and timestamps of activity.
b. Account Data
Includes identifying information provided by you when creating or maintaining an account, such as your name, billing/shipping address, email address, and contact telephone number.
c. Profile Data
Includes preferences, saved settings, previous purchases, purchase behavior, activity history, and other behavioral attributes associated with your user profile.
d. Communication Data
Includes information you voluntarily provide when contacting customer service or requesting support, such as your communications, feedback, and support history.
e. Technical Data
Includes details on your device and system settings used to access the website, such as device model, operating system, screen resolution, language preferences, and general hardware/software configurations.
f. Transaction Data
Includes information submitted during purchases and transactions on the website, such as payment card details, billing information, order history, and shipping details.
g. Preference Data
Includes consent preferences related to marketing communications, product updates, newsletter subscriptions, and stated interests in product categories or services.
4. Legal Bases for Processing
We rely on specific legal bases to collect and process your personal data:
– Consent: Where legally required, we obtain your explicit consent to process your data, especially for marketing communications and non-essential cookies.
– Contractual Necessity: Certain data processing activities are required to fulfill our contractual obligations, including processing purchases and managing your account.
– Legitimate Interests: We may process your data based on legitimate interests, such as improving our services, preventing fraud, and ensuring website security, provided such interests are not overridden by your privacy rights.
– Legal Obligation: In some instances, we may process your data to comply with applicable legal obligations, such as financial recordkeeping or cooperation with competent authorities.
5. Your Rights
In accordance with GDPR and applicable privacy laws, you are entitled to the following rights over your personal data:
– Right of Access: To request access to the personal data we hold about you.
– Right to Rectification: To correct any inaccurate or incomplete personal data.
– Right to Erasure: To request deletion of your personal data where there is no compelling reason for continued processing.
– Right to Restriction: To request restriction of processing under certain conditions.
– Right to Data Portability: To request a copy of your data in a structured, commonly used format for transmission to another data controller.
– Right to Object: To object to certain types of processing, such as direct marketing or processing based on legitimate interests.
– Right Not to Be Subject to Automated Decision-making: We do not use your data for solely automated decision-making that produces legal or similarly significant effects.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement robust security protocols to safeguard your personal data:
– Data encryption in transit and at rest
– Secure data storage with restricted access
– Firewalls, intrusion detection, and virus protection
– Role-based access control for staff handling personal data
– Regular data backups and disaster recovery procedures
– Staff training on data protection obligations and best practices
Despite our efforts, no method of transmission over the internet is entirely secure. We cannot guarantee absolute security, but we work diligently to mitigate risks wherever possible.
7. International Data Transfers
Personal data collected through the-snakes.com may be transferred to and stored in jurisdictions outside your country. Where we transfer your data internationally, we implement adequate protections, including European Commission Standard Contractual Clauses (SCCs), Data Processing Agreements (DPAs), and other safeguards required by applicable data protection laws to ensure your data remains protected during and after such transfers.
8. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, including:
– Usage and Technical Data: up to 12 months
– Account and Profile Data: until your account is terminated or after 3 years of inactivity
– Communication Data: retained for 2 years
– Transaction and Payment Data: retained for 7 years in compliance with tax and audit laws
– Preference Data: retained until consent is withdrawn
After expiry of retention periods, data is securely deleted or anonymized.
9. Cookie Policy
the-snakes.com uses cookies and similar technologies to enhance your browsing experience, perform analytics, and deliver personalized content. We categorize our cookies as follows:
– Essential Cookies: Required for the site to function, including account login and shopping cart functionality.
– Functional Cookies: Support site personalization, such as remembering your language or location preferences.
– Analytics Cookies: Help us understand how users interact with the site through aggregated usage statistics.
– Performance Cookies: Improve site speed and performance by caching and load balancing.
10. Cookie Management and Compliance
You can manage your cookie preferences at any time via a cookie consent interface available on the website. Additionally, you may control cookies through your browser settings, which allow you to block or delete cookies.
In compliance with GDPR and CCPA, we obtain your consent before deploying non-essential cookies, and honor “Do Not Sell My Personal Information” signals for California residents, where applicable.
11. Children’s Privacy
the-snakes.com is not directed at individuals under the age of 13. We do not knowingly collect or process data from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child without verified parental consent, we will take prompt steps to delete the information.
If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at [email protected].
12. Policy Updates and User Notification
We reserve the right to update this Privacy Policy from time to time to reflect legal, operational, or technical changes. Material changes affecting your rights or the manner in which we process personal data will be communicated clearly via the website interface or via direct communication, where appropriate.
Continued use of the website constitutes your acceptance of any revised Privacy Policy.
13. Contact
For questions, requests, or concerns regarding this Privacy Policy or the use of your personal data, please contact us at:
Email: [email protected]
We are committed to upholding your privacy and data protection rights in accordance with the highest global standards. If you believe your privacy rights have been violated, please contact us directly or reach out to the appropriate data protection authority.
This Privacy Policy reflects our ongoing commitment to comply with all applicable laws, including GDPR and CCPA, and to ensure a privacy-first experience for all visitors and users of the-snakes.com.